Deposit and Refund Policy

1. Deposit Amount

A deposit of 50% of the service price is required for all bookings.

 

2. Payment Process

Deposits must be paid at the time of booking via online payment, bank transfer or cash.

Appointments are not confirmed until the deposit has been received.

 

3. Cancellations & Rescheduling

If you need to cancel or reschedule, you may do so once with at least 48 hours’ notice, and the deposit will be refunded or transferred to the new appointment.

If less than the required notice is given, or in the event of a no-show, the deposit will be forfeited.

Deposits can be transferred to a new appointment or refunded if rescheduled or cancelled within the timeframe stated above.

 

4. Late Arrivals

If you are late, your session may be shortened to avoid impacting the next client.  Arriving more than 10 minutes late may be treated as a missed appointment, and the deposit will be forfeited.

 

5. Business Cancellations

If Holistic Harmony by Martie must cancel or reschedule your appointment for any reason, your deposit will be refunded in full or transferred to a new appointment.

 

6. Acceptance of Policy

By booking an appointment, clients agree to the terms of this Deposit and Refund Policy.