Terms & Conditions

1. Professional Conduct

• Provide treatments within my level of training, certification, and competence.

• Maintain a professional, respectful, and non-judgemental attitude toward all clients.

• Refrain from behaviour that could be interpreted as discriminatory, exploitative, or inappropriate.

• Always uphold clear boundaries.

 

2. Client Care & Communication

• Conduct a consultation before each treatment to assess suitability.

• Explain the treatment, expected outcomes, and possible contraindications.

• Client consent for all sessions.

• Client free to ask questions and express their needs or concerns.

• Respect a client's right to pause or stop a session at any time.

 

3. Confidentiality & Data Protection

• Keep all client records accurate, secure, and confidential.

• Only collect information relevant to treatment.

• Comply with GDPR and data protection legislation.

• Do not share client information without explicit written consent unless legally required.

 

4. Hygiene & Safety Standards

• Maintain a clean, safe, and hygienic treatment environment.

• Wash hands before and after every treatment.

• Clean and sanitise equipment, linens, and surfaces between clients.

• Ensure appropriate ventilation in the therapy space.

• Follow all local health and safety regulations.

 

5. Professional Boundaries

• Use draping techniques to protect client privacy and comfort.

• Never engage in sexual or inappropriate behaviour.

• Avoid dual relationships that may impair professional judgement.

• Refrain from treating clients under the influence of drugs or alcohol.

 

6. Contraindications & Safe Practice

• Assess for contraindications before every treatment.

• Do not treat clients where massage is unsafe.

• Refer clients to a healthcare professional when necessary.

• Stop a treatment immediately if the client experiences pain, discomfort, or distress.

 

7. Continuing Professional Development (CPD)

• Commit to ongoing education and skills development.

• Stay updated with best practices, industry standards, and new techniques.

• Maintain valid professional memberships and insurance.

 

8. Insurance & Legal Compliance

• Hold up-to-date public liability and professional indemnity insurance.

• Comply with all legal and regulatory requirements for massage therapy practice.

• Keep licences and certifications current.

 

9. Payment, Cancellations & Business Ethics

• Provide clear information about pricing, cancellation policies, and payment methods.

• Handle payments honestly and transparently.

• Do not pressure clients to book unnecessary treatments.

 

10. Equality, Diversity & Inclusion

• Treat all clients regardless of age, gender, religion, ethnicity, disability, or background.

• Make reasonable adjustments to accommodate clients with specific needs.

 

11. Professional Relationships

• Maintain respectful communication with colleagues and other healthcare providers.

• Refer clients appropriately when their needs fall outside your scope of practice.

 

12. Review & Updates

• Review this Code of Practice annually.

• Update policies in line with industry developments and legal changes.